Len and I (Holly) would like to let you know how much we appreciated how well we were treated and the great customer service we had when we purchased our 2011 Coachmen Catalina. We had a older camper for the last few years and when we wandered onto the lot that day, we were only “browsing” and looking at different floor plans. John was down to earth, friendly and easily explained all the features and service then introduced us to Gary who went over all the warranty and pricing. That convinced us that we wanted to buy from Rosman RV. No question was too small to have answered and we felt very comfortable. When we picked up the trailer, everything was ready for us and every little detail from truck weights to insurance was covered. Angela went over everything in the trailer with us… and yes, I know the proper way to put out an awning now! We would definitely recommend Rosman RV (Vernon Recreational Products).

I wanted to commend both the attention to service quality to Jason and the support to making this happen by Grant. We recently purchased a brand new Bigfoot camper and a few adjustments needed to be made. Jason listened to all of our concerns, personally made the changes and then followed up to ensure we were happy with every single adjustment. Jason also took it upon himself to outfit the camper to meet a disability retrofit without even a hesitation. The difference that we tested to the maximum at Bigfoot is the attention to detail, Bigfoot management actually listening to the user, the management and staff pride in the handmade workmanship in all their campers. If you can ever visit the plant you can see many the people working with their hands on every unit created. Both Jason and Grant also listened to user suggestions to improve new units to make this solid Canadian handmade product even tougher. We bought this unit because it can be used in the Canadian north and look forward to testing it out in the northern elements. Please also thank, your great new addition to your sales staff Jeff, who not only was very professional during the sale however followed up after to see what adjustments needed to be made and then followed up after adjustments were made. Also, to Therien who worked with Bigfoot to help us and did with professionalism and a great sense of humour. Both are great people to work with.